COVID-19 Updates & IHG Way of Clean
As a guest of Holiday Inn Express Blowing Rock South, we appreciate your loyalty and the trust you place in us as a travel partner.
Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and employees. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak.
COVID Cancellation Policy
- Penalty-free COVID cancellation up to 6 PM day of arrival
- Maskes required in Blowing Rock and Boone
IHG Way of Clean
As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting your wellbeing throughout your stay. We have expanded our commitment to cleanliness by:
- Using new science-led protocols and service measures by enhancing the IHG Way of Clean
- Partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey
- Launching a global IHG Clean Promise
IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and guests can expect to see evolved procedures throughout the hotel, which may include:
- Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out
- Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, guidance to implement ‘last cleaned’ charts, and best practices for pools, fitness centers and lounges
- Guest Room: Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology (at select hotels) and the addition of in-room IHG Clean Promise cards with cleaning procedures
- Food & Beverage: New standards and service approach to buffets, banquets, room service , and catering
Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.